FAQ

Who is Ticmate?
Ticmate’s mission is to make it easy for customers to buy tickets to attractions around the world  using a website in their own language. Ticmate was founde...
Tue, 28 May, 2019 at 1:22 PM
What kind of tickets can Ticmate help me with?
Ticmate offers unparalleled online access to tickets to some of the world’s most popular attractions, convenient airport transfer services, money-saving sig...
Tue, 28 May, 2019 at 1:33 PM
How does it work?
Our proprietary online system has been designed to offer you real-time access to an unrivaled selection of tickets, while also providing all the information...
Mon, 16 Dec, 2019 at 12:25 PM
Whose name do I enter under Client Information?
The name entered under Client Information in Step 2 of the booking process is the name that will print on your e-tickets or voucher. Please use the first ...
Tue, 28 May, 2019 at 1:27 PM
How do I get my tickets?
Each product page contains specific information regarding ticket collection. In some cases, a voucher is issued; in others, e-tickets are sent. Either way, ...
Tue, 28 May, 2019 at 1:29 PM
What do I do if I haven’t received my tickets?
In the unlikely event that you do not receive the confirmation email containing your voucher or e-tickets, please contact our helpdesk at helpdesk@ticmate.c...
Tue, 1 Oct, 2019 at 11:31 AM
What are your fees like, and are they included in the ticket price?
Prices displayed online include all costs, taxes, and booking fees applicable to the distribution costs of the tickets. Our competitive prices are always eq...
Wed, 30 Oct, 2019 at 4:12 PM
Are there discounts for children, students or seniors?
We do offer special prices for children or seniors on certain products, although we do not have discounts for students. If there are special rates available...
Tue, 28 May, 2019 at 1:39 PM
Where is the meeting point for my tour?
You will find the exact address and a map of the meeting point for any tour on its product page. All of our meeting points are centrally located and are gen...
Tue, 28 May, 2019 at 1:41 PM
What does it mean when my tickets are on request?
Typically, tickets purchased through Ticmate are automatically confirmed at time of payment. However, some special events require that we must confirm the t...
Tue, 28 May, 2019 at 1:44 PM