Of course! Please contact us at helpdesk@ticmate.com or by phone at +44 (0)20 3870 3444. Our Customer Service line is open Monday through Friday from 9am to 2pm (CET) + Saturday and Sunday from 1pm to 4pm (CET).
Urgent after-hour emails are responded to promptly.
Please note that order confirmation emails are issued from a "no-reply" email address, therefore please do not reply to your confirmation email with any questions.