Typically, tickets purchased through Ticmate are automatically confirmed at time of payment. However, some special events require that we must confirm the tickets directly with the venue or local agent. We refer to these orders as "on request." In cases where this applies, it will be clearly stated on the product page. 

When you place an "on request" order, a hold will be placed on your credit card in the order amount. "On request" orders are typically reviewed and confirmed within 48 hours, though it may take longer over a weekend or holiday. As soon as we confirm your order with the venue/agent, we will send the voucher or e-tickets to the email address supplied and finalize your payment. Should it not be possible to confirm your tickets, we will inform you via email, and refund the hold on the card.