When you have completed your booking, we will email you a booking confirmation incl. your voucher/e-ticket(s) as a PDF document.
Please bring a copy of your voucher/e-ticket(s) with you to your destination. Mobile vouchers are accepted.
We strongly recommend that you carefully read the cancellation policy for the specific product(s) you wish to book. For most products, we offer one of the following options: “Free change of date policy”, “Free cancellation policy (no later than 1 to 7 days before the visit date, depending on the product)”, or “Cancellation is possible, but a cancellation fee applies”. However, for certain products—such as sports events and dinner events, but not exclusively—cancellation or date changes are not possible.
Please carefully read your voucher/e-ticket(s) so you fully know about meeting time / opening hours, address, age restriction, ticket collection etc.
Ticmate cannot be held responsible for any transport delays (flight, buses, cars, trains etc.), cancelled departures, extreme weather conditions or other occurrences that might cause you to be late.
Ticmate is only a ticket agent for the management/organizer, and cannot be held responsible for the event, or the content of the event. Nor can Ticmate be held responsible for understudies, substitutes or replacements.
If the tickets are bought for commercial purpose, meaning that the tickets will be sold to others than the purchaser (black market), ticket holders may be denied access to the event.
In general, prices at Ticmate are the same, as if purchased directly at the box office, and often prices found at Ticmate are cheaper than if you book directly at the box office.
Ticmate never add extra fees, VAT or shipping cost to the prices you find on Ticmate sites. No additional fees will be added.
If you have booked tickets for a football match, we strongly recommend that you carefully read all information found under each the football club / match.
We especially recommend that you carefully read all terms and conditions about possible match date and kick off changing and seating at the stadium.
We recommend that you read our FAQ, if you have any questions, or you would like to know more about our terms and conditions.
If you have any questions or complaints, please contact us at helpdesk@ticmate.com. Please be aware that all complaints must be addressed to Ticmate no more than 14 days after your event date.
In order to confirm the purchase of your tickets, some personal data such as name, e-mail, and cellphone number are stored in our system based in Sweden and shared through a secure, encrypted connection with our suppliers, who may be located outside the EU if that is where the attraction is located. We do not store payment information, which is encrypted and sent to our payment provider within the EU. We and our suppliers are compliant with the latest Data Protection Regulation (European General Data Protection Regulation - GDPR), and guarantee that no piece of personal information will be shared with third parties for any purpose other than delivering the service or product you purchased or requested on our site or improving your customer experience with us.
All personal data is periodically erased once it is no longer needed, and you have the right to request a report on which information we have stored and/or request its full erasure by contacting dataprivacy@ticmate.com. If you choose to pay using a third-party payment provider such as Klarna, PayPal, or Swish, you agree with their own terms and conditions regarding data protection and usage. Read more about your rights regarding your personal data, how we store and process it, and third-party policies here .
Should there be any discrepancies between the English and other versions of this document, the English version shall prevail.